Governance & Policies

Practice Policies & Compliance

Key privacy, cookie, cancellation and complaints policies for One Smile Dental - Portsmouth (1OSD Ltd).

Data Protection

Privacy Policy

At One Smile Dental we protect and respect your personal data in accordance with UK GDPR and data protection legislation. Personal data is collected only to provide dental care, respond to enquiries, fulfil contractual obligations, manage bookings and comply with clinical governance.

We never sell your personal data to third parties for marketing. Records are stored securely and retained only as long as clinically and legally required.

Website Preferences

Cookie Policy

Cookies are small files stored on your browser to support essential website features, preferences and aggregated analytics. You can manage or refuse cookies at any time through your web browser settings.

Appointments & Conduct

Terms of Business

Cancellation Policy: Please give at least 24 hours’ notice if you need to rearrange or cancel by calling 02393 234105 (9:00am–5:30pm). Late cancellations may incur a charge.
Booking Payment Policy: Appointments should be paid within 24 hours of booking via payment link or bank transfer.
Refusal of Treatment: Clinicians reserve the right to decline treatment if deemed clinically inappropriate.

Patient Care Standards

Code of Practice & Complaints

If you are ever unhappy with any aspect of our service, please contact The Practice Manager at One Smile Dental, 14 Isambard Brunel Road, Portsmouth, Hampshire, PO1 2DU or call 02393 234105. We aim to respond to all complaints within 7 working days. Unresolved concerns may also be referred to the Dental Complaints Service.